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AND SAVE THIS CODE FOR 30 DAYS

Shipping and returns

We know how important it is to receive your order on the scheduled date and time, so we make an effort to work with logistics and transport companies that provide a fast, safe and high value service. Check here your questions about shipping and returning Shaeco products.

  • HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE AND WHAT ARE THE SHIPPING COSTS?

    If you place an order by 12:00 noon, you will receive it the next working day. Orders received after 12:00, are shipped the next working day and are received by customers up to 24 hours later, in countries within the European Community. In countries outside the European Community, delivery time depends on the time for clearance.


    CountryShipping costs (€)Delivery time

    Portugal (mainland)

    €3.50 (Free for orders of over €24.90)

    1 to 2 working days

    Portugal (islands)

    €10 (Free for orders of over €49.90)

    3 to 5 working days

    Spain (mainland)

    8€ by airplane (Free for orders of over €49.90)

    1 to 2 working days

    Other EU Countries

    6€ by land; 8€ by airplane (Free for orders of over €49.90)

    1 to 2 working days

    USA and Canada

    €25 (Free for orders of over €99.90)

    3 to 5 working days



    We do not currently ship to countries outside the European Union except for the USA and Canada.

    Deliveries and collections in Portugal are made by TNT. In the European Union countries, the United States of America and Canada by DHL Express.

    Deliveries are made between 9am and 6pm, on working days. Someone must be at the address you gave to receive the package. This service does not include the option of scheduling or appointment, so the delivery of the package will be made without prior contact by the carrier.  We do not guarantee this delivery period in the periods of promotions, sales, Christmas and stock rupture.

    All returns are free. If you wish to return or exchange an item, please visit the page regarding this subject.

     

    We don't ship to:

    - Faroe Islands;

    - Greenland;

    - Helgoland;

    - Buesingen;

    - Mount Athos;

    - Andorra;

    - Canary Islands;

    - Ceuta;

    - Melilla;

    - Guadeloupe;

    - Martinique,

    - Reunion;

    - French Guiana;

    - French Overseas Territories;

    - Mayotte;

    - Saint Peter;

    - Miquelon;

    - San Marino;

    - Municipality of Livigno;

    - Municipality of Campione d'Italia;

    - Territorial Waters of Lake Lugano;

    - Aruba;

    - Dutch Antilles;

    - Aland Islands;

    - Isle of Man;

    - Channel Islands (Jersey, Guernsey, Alderney and Sark);

    - Gibraltar;

    - Saint Helena and its dependencies;

    - British Indian Ocean Territory;

    - Turk and Caicos Islands;

    - Cayman Islands;

    - Montserrat Island;

    - British Virgin Islands;

    - Falkland Islands;

    - Pitcairn Islands;

    - British Antarctic Territory;

    - Bermuda;

    - Anguilla.


  • HOW CAN I RETURN A PRODUCT I BOUGHT AT SHAECO?

    You have 30 days to exchange or return a product.

    However, the product needs to be in perfect condition: unused and with the original box undamaged. You should return it to the address shown on the shipping box. Returns are free of charge.

    To make an exchange request, you must:
    ● Log into your account;
    ● Go to the "My Orders" section;
    ● Select the respective order;
    ● Click on Return/Transfer and follow the steps indicated.

    If you have placed an order as a guest, the exchange or return should be made via care@shaecoshop.com. When the return is received, we will carry out quality control and send the new product.
  • WHEN AND HOW WILL I GET MY REFUND?

    When the refund is received, we carry out quality control and return the money by the same payment method you used, unless you prefer a voucher. The time it takes for the refund to enter your bank statement depends on your bank. If you have any questions, please contact us at care@shaecoshop.com.

  • WHAT DOES IT COST TO RETURN A PRODUCT?

    Returns are free of charge. Just start the return process in your Shaeco account and schedule the collection service according to the day and time that are most convenient for you.